FAQ's

Frequently Asked Questions (FAQ)

1. Is the app available 24/7?

Yes. The app is available 24/7. Doctors are available from 9:00 am to 6:00pm.

2.I forgot my password.

Use the Forgot Password option on the login screen to reset it.

3. How do I register?

1. Download the app from Appstore or Play Store.
2. Create account as new user from login screen.
3. Provide details of Name, Mail Id, mobile number and Address and sign the Patient consent form to create account.
4. Use your Username and password to enter into your account to continue using the App.

4. Can I change my registered mobile number?

Yes. Visit Profile > Edit Profile or contact customer support for assistance.

5.How do I book an appointment?

• Search for a doctor in Search bar in the main screen of the App.
• Additionally, Filter and buttons have been provided to search with specialty and language.
• Choose an available slot.
• Complete the payment using UPI.
• Confirm your appointment.
• All the booked appointments are viewed in the main Screen and in the Appointments screen.

6.Can I choose my preferred doctor?

Yes. You can search and select doctors based on specialty, language, and availability.

7.What consultation modes are available?

• Video Consultation
• Audio Consultation
• Clinic Consultation

8.How long does a consultation last?

The consultation duration depends on the doctor's schedule and consultation type.

9.Where can I view my prescription?

Go to the Appointments---Select the Appointment----scroll below to view prescription.

10.Can I download my prescription?

Yes. Prescriptions can be downloaded as a PDF.

11.Can I upload my previous reports?

Yes. You can upload reports in Medical records in Menu.

• Blood reports
• X-rays
• MRI/CT reports
• Prescriptions
• Discharge summaries
• Other medical documents

12.Who can view my medical records?

Only Patient and authorized healthcare professionals(doctors) with your consent when shared with them.

13.What payment methods are accepted?

• UPI
• Credit Card
• Debit Card
• Net Banking
• Digital Wallets

14.Can I receive an invoice?

Yes. Invoices for all booked appointments are available under Invoices screen.

15.Can I cancel my appointment?

Yes. Patients can cancel the booked appointment on or before 1 hour from the appointment booking time. Patients will receive the refund in 5-10 working days from the date of cancellation.

16.When will I receive my refund?

Refunds are generally processed within 5–10 business days.

17.Are my consultations confidential?

Yes. All consultations are confidential between the patient and the doctor.

18.Is my health information secure?

Yes. Your health data is encrypted and stored securely following applicable healthcare data privacy regulations.

19.Can I add family members?

Yes. You can create profiles for your spouse, children, parents, or other dependents and book appointments on their behalf.

20.Can I use the app during a medical emergency?

No. The app is not intended for emergency medical care. In case of a life-threatening emergency, immediately contact your local emergency medical services or visit the nearest hospital.

21.Can I upload previous medical reports?
Yes. Open Medical Records and tap Upload.

22.The video call isn't working.
Check your internet connection and allow camera and microphone permissions.

23.The app is slow or crashes.
Update the app, restart your device, or reinstall the app if needed.

24.Can I update my profile?
Yes. Go to Profile and edit your personal information.

25.Can I consult from outside India?
No

26.Can I watch a recording of my consultation?
No. Consultation recordings are not available.

27. What if I selected the wrong specialty?
Choose the correct specialty while booking. If you're unsure, select the general option, and the doctor will guide you appropriately

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